Privacy Policy

Last Updated: 26/08/2026

Welcome to CP Shopy. Your privacy is important to us. This Privacy Policy explains how CP Shopy ("we", "us", "our") collects, uses, stores and protects your information when you visit or use our website and purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, place an order or contact us, we may collect the following information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • PIN code
  • Order and transaction details
  • Information you provide when contacting customer support

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Website usage and interaction information

We use this information to improve website performance, security and user experience.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments through authorised payment service providers
  • Send order confirmations and updates
  • Provide customer support
  • Process returns, refunds or exchanges
  • Respond to enquiries and requests
  • Improve our products, services and website
  • Prevent fraudulent or unauthorised transactions
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted by applicable law and where required with your consent

3. Payment Information

Payments made through CP Shopy may be processed by third-party payment service providers.

We generally do not directly store your complete debit card, credit card, banking or other sensitive payment credentials on our servers unless specifically stated.

Payment information may be handled by the relevant payment gateway according to its own privacy policy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting and technology providers
  • Customer support/service providers
  • Analytics and website-performance providers
  • Marketing and advertising service providers, where applicable
  • Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Cookies

CP Shopy may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website functionality
  • Analyse website performance
  • Provide relevant advertising where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

6. Marketing Communications

Where permitted by applicable law, we may send information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Website updates

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications relating to your orders, payments, deliveries or customer service may still be sent when necessary.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, tax, accounting and regulatory requirements

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms or other external services.

CP Shopy is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

10. Children's Privacy

CP Shopy does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding the handling of your personal information

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

12. Consent

By using our website and voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will seek appropriate consent before processing personal information for the relevant purpose.

You may withdraw consent where permitted by applicable law. Withdrawal of consent may affect our ability to provide certain services.

13. Changes to This Privacy Policy

CP Shopy may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

CP Shopy

Email: info@cpshopyofficial@gmail.com
Phone: 91 80865 99984
Address: Door No. 15/1733 b59, Forza Mall 1, Chembra Road, Tirur, Malappuram district, Kerala, India (PIN: 676101)

We will make reasonable efforts to respond to privacy-related requests and grievances within the time period required under applicable law.

15. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including applicable data protection and privacy laws and regulations.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of CP Shopy, subject to applicable law.